Boarding Australia (BA) provides membership and business services such as information, advocacy, networking and research through its network of members, its staff and board.
BA has a uniform approach to collecting, using, disclosing and protecting personal information.
We are bound by the Privacy Act and the Australia Privacy Principles (APPs) which regulate the collection, use and disclosure of personal information.
Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.
Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record.
Health information includes personal information collected from you in order to provide a health service. There are greater restrictions that apply to our collection, storage, use and disclosure of sensitive information under the Privacy Act.
We may collect personal information from you for the following purposes (Primary Purpose):
In addition to the Primary Purpose, we may (with consent) use the personal information we collect to:
Unless otherwise required by law, we will not collect, hold, use or disclose sensitive information without your consent.
The nature and extent of personal information we collect varies depending on your particular interaction with us and the nature of our function and activities.
Personal information that we may collect from you would include (but is not limited to):
We may also collect information that is not personal information, such as data relating to your activity on our Website. If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please raise this with us.
Generally, personal information is collected by us from a variety of sources, including when dealing with members or customers, when dealing with individuals, undertaking marketing initiatives, or when recruiting.
For example, we may collect your personal information from you in the following circumstances:
Personal information may be provided to you using our Website or by telephone, business cards, contracts, applications, competition entries, survey entries, mail or email, registration forms, face-to-face or in writing, whether verbally, in hardcopy or electronic format.
Where possible, we collect your personal information directly from you. In some circumstances we may obtain personal information from a third party.
If you provide personal information about another person to us, we require that you:
Information we collect may include:
We may use Google Analytics Demographics and Interest Reports to obtain a more detailed understanding of our Website users and their potential needs. We do no collect personal information by such methods; only aggregate data is used for planning purposes.
We will only use and disclose your personal information:
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information. Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other regulatory requirement.
We will only use or disclose your personal information for the purposes of direct marketing if:
You may opt out of receiving such communications by:
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, we will take reasonable steps to comply with your request. However, we will require you to identify yourself if:
Please also be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services and the range of options available to you or the organisation as a member may be limited.
For example, we may not be able to provide the full range of member services or allow you or your organisation to participate in networking functions, seminars and events, or successfully deliver any products and services that you have purchased from our Website if you do not provide your personal information.
As far as is practicable, we will not send information overseas. However, in some circumstances it may be necessary to send personal information to overseas recipients (including recipients which may or may not be affiliated with us).
If we send personal information to overseas recipients, we will take reasonable measures to protect your personal information such as ensuring all information is de-identified where appropriate before being transmitted. However, you acknowledge and agree that if we disclose personal information to overseas recipients, we are not obliged to take reasonable steps to ensure overseas recipients of your personal information comply with the Privacy Act and the APPs.
If you require access to your personal information, please contact our Privacy Contact Officer. You are required to put your request in writing and provide proof of your identity.
We are not obliged to allow access to your personal information if:
If you make a request for access to personal information, we will:
If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
We reserve the right to charge you reasonable expenses for providing access to personal information, for example, a fee for photocopying any information requested by you.
We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can:
and we will correct or update your personal information.
We reserve the right to charge you reasonable expenses for making a correction to your personal information, for example, a fee for photocopying relevant information.
We will take reasonable steps to:
We will take reasonable steps to protect personal information from:
Electronic information is protected by various security measures (including encryption and password protection) and physical paper files are stored in a secure location. Personal information is de-identified where appropriate. Data protection includes the use of password access areas and secure servers.
You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control. If you suspect any misuse or loss of your personal information please contact us immediately.
We will take reasonable steps to destroy or de-identify any personal information held by us if we no longer need to hold the information for the purpose it was collected and we are not otherwise required by law to retain the information.
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or otherwise consider there may be a breach of the Privacy Act or the APPs, please contact us in writing.
We treat all complaints seriously and intend to resolve your complaint within a reasonable timeframe, usually 14 days or otherwise as soon as practicable. However, in some complex cases, resolution may take longer.
Once the complaint has been received, we will try to resolve the matter in a number of ways:
You are free to lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email. For more information please visit the OAIC website at http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Attention: Privacy Officer
PO Box 1008
CLEARVIEW SA 5085
P: 1300 378 416
E: [email protected]
Personal pronouns: Except where the context otherwise provides or requires: